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Account & Registration (Registration, Login, Verification)
To create an account at Caxino, you'll need an active email address or Bangladeshi mobile number, a strong password, and confirmation that you are 18 or older. Registration takes just 2 minutes — no hassle.
No. Under Caxino's policy, each person may only hold one account. If multiple accounts are detected, all of them will be closed and any remaining balance may be forfeited.
KYC (Know Your Customer) is an identity verification process. Caxino may request a copy of your national ID or passport before your first withdrawal or once transactions exceed a certain amount. This is done to keep your account secure.
On the Login page Click the "Forgot Password?" option. Enter your registered email or mobile number — you'll receive a reset link or OTP within a few minutes.
If your account has been suspended, email support@caxino.ws or reach out via live chat. In most cases, submitting the required verification documents resolves the issue.
Bonuses & Promotions (Welcome Bonus, Free Bet, Cashback)
Caxino offers new members a 100% welcome bonus on their first deposit.
Sign Up, complete your first deposit and the bonus will be credited to your account automatically.
Each bonus has its own wagering requirements. Typically, you must wager the bonus amount a specified number of times before you can withdraw. To see the exact terms,
Terms & Conditions View page.
Once you receive your free bet
On the Bet page go to any market and select your pick. You'll see a "Use Free Bet" option in the bet slip — just click it. Note that the original stake is deducted from any free bet winnings.
Caxino returns a percentage of your net losses as cashback on a regular basis (typically weekly). It's applied automatically — no need to claim it separately.
Deposits & Withdrawals (bKash, Nagad, Bank Transfer)
Caxino supports all popular payment methods in Bangladesh:
- Mobile Banking: bKash, Nagad, Rocket
- Bank Transfer (BEFTN/RTGS)
- Cryptocurrency (USDT, BTC)
- Visa/Mastercard (selected countries)
To learn more
Financial Transactions View page.
The minimum deposit is generally ৳500 (for bKash/Nagad). The minimum withdrawal is ৳1,000. Maximum limits vary depending on your payment method and account level.
Withdrawals via bKash and Nagad are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. First-time withdrawals may take slightly longer if KYC verification is required.
Caxino generally does not charge any additional fees on deposits or withdrawals. However, your payment provider (such as bKash or your bank) may apply their own fees — these are subject to the respective provider's policies.
Betting & Sports (Live Bets, Odds, Casino)
Caxino offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, and kabaddi.
Sports Events View all upcoming matches on this page.
Live betting means placing bets in real time during an ongoing match. Odds change moment to moment, and you can place new bets at any time. Learn more about in-play betting
Sports Betting on this page.
Cash Out lets you withdraw part or all of your winnings before a match ends. If you think the game might turn against you, use Cash Out to minimize your losses.
High roller betting is for players who love wagering big stakes. Caxino's
High Roller The section offers high limits, special odds, and VIP benefits.
Security & Privacy (Data Protection, 2FA)
Yes. Caxino uses 256-bit SSL encryption. Your personal and financial information is never shared with third parties. To learn more
Privacy Policy Read.
Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA via Google Authenticator or SMS. Once active, you'll need to enter an additional code every time you log in.
Caxino's system detects unusual login attempts and locks the account automatically. After 5 failed attempts, the account is temporarily suspended. You will be notified by email or SMS.
Responsible Gaming & Support (Limit Setting, Self-Exclusion)
Yes. Caxino takes responsible gaming seriously. You can set your own daily/weekly deposit limits, bet limits, and loss limits directly from Account Settings.
Responsible Gaming Full details are on this page.
You can set a cooling-off period of 1 day to 6 months through Account Settings or by contacting support directly. For long-term self-exclusion, reach out to support@caxino.ws.
Caxino support is available 24/7. You'll get an instant response via live chat. You can also email support@caxino.ws — replies are typically sent within 2–4 hours.
No. Caxino strictly enforces an 18+ policy. Anyone who registers with false information will have their account permanently closed and all balances forfeited.
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