Data Protection Policy

Caxino Privacy Policy — Your Data Is Secure

Your personal data is our top priority at Caxino. This privacy policy clearly explains what information we collect, how we use it, and how we keep it secure.

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Why is your data safe with Caxino?

We protect your privacy on both the technical and policy level

End-to-End Encryption

Every transaction and personal detail is protected by 256-bit SSL encryption — bank-grade security that keeps your data completely safe.

No Third-Party Data Sharing

Caxino never sells your personal information to advertisers or third parties. Your data is used solely to provide our services.

User Controls

You can view, correct, or request deletion of your information at any time. You have full control over your data.

Secure data centers

Your data is stored in internationally certified secure data centers, with regular security audits and penetration testing conducted.

Minimal data collection

We only collect the information necessary to provide our services. It is our policy not to gather data beyond what is required.

Cookie control

You can change your cookie settings at any time. All cookies except essential ones are optional and depend on your consent.

Your privacy is our priority. By reading this policy, you'll learn how Caxino keeps your personal information secure and what rights you have.

1 Introduction

Caxino ("we", "us") is fully committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use the caxino.ws website.

This policy is built on international data protection laws and best practices. By using Caxino's services, you consent to the processing of your information as described in this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy is written in plain, straightforward language — no hidden clauses, no complex legal jargon to obscure the facts.

2 What Information We Collect

Caxino collects information in several ways. A full breakdown by category is provided below:

Information collected at registration:

  • Full Name & Date of Birth
  • Email address and mobile number
  • Residential Address
  • Preferred Currency & Language
  • Username & password (encrypted)

Information collected during KYC verification:

  • Copy of national ID or passport
  • Proof of address documents (utility bill, bank statement)
  • Selfie or photo ID verification (if required)

Automatically Collected Information:

  • IP address and device information
  • Browser Type & Operating System
  • Time spent on site and pages visited
  • Transaction History & Betting Activity
  • Cookies and session data

We only collect information that is necessary to provide our services. Nothing more.

3 How we use your data

The information we collect is used for the following purposes:

Data Type Purpose of Use Legal Basis
Identity information Account Creation & Verification Contractual Compliance
Contact Information Support and notifications Legitimate interest
Financial Information Payment processing and fraud prevention Legal obligations
Usage data Service Improvement & Personalization Consent
KYC Documents Age and identity verification Legal obligations

Your data is never shared with third parties for marketing purposes. If you receive promotional emails, you can unsubscribe at any time.

4 Data Sharing & Disclosure

Caxino does not share your personal information with anyone except in the limited circumstances below:

  • Payment processors: bKash, Nagad, Rocket, or crypto payment gateways receive the necessary information to process your transactions
  • KYC Partner: Trusted third-party services may be used for identity verification
  • Legal Obligation: Information may be disclosed to comply with court orders or regulatory authority directives
  • Fraud Prevention: Data may be shared with relevant authorities to detect and investigate illegal activity

We never sell or share your data with ad networks, data brokers, or any third party for commercial purposes.

5 Cookie Policy

The Caxino website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.

The cookies we use:

  • Essential cookies: Required to run core site functions — these cannot be disabled
  • Performance cookies: To monitor and improve site performance
  • Functional Cookies: To remember your preferences and settings
  • Analytics cookies: For analyzing user behavior (anonymized)

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may limit certain site functionality.

6 Data security measures

To keep your data secure, Caxino has implemented the following technical and organizational measures:

  • All data transfers are secured with 256-bit TLS/SSL encryption
  • Passwords are stored with bcrypt hashing — no one can view them
  • Two-factor authentication (2FA) is available
  • Regular Security Audits & Vulnerability Testing
  • Limited staff access — only authorized personnel can view your data
  • Data backup and disaster recovery plan

In the event of a security breach, affected users will be notified within 72 hours.

7 Your data rights

You have the following rights regarding your personal information:

Right of Access

You can request to know what information we hold about you and obtain a copy at any time.

Right to Rectification

If any of your information is incorrect, you can request a correction. We'll update it as soon as possible.

Right to Erasure

You can request deletion of your data in certain circumstances. However, some information may need to be retained to meet legal obligations.

Right to restrict processing

In certain cases, you can request that the use of your information be restricted — for example, if you dispute its accuracy.

Right to Portability

You can request an export of your data in a readable format.

Right to Object

You can object to certain types of data processing, particularly for marketing communications.

To exercise these rights support@caxino.ws— email us and we'll respond within 30 days.

8 Child Protection

Caxino is not intended for anyone under 18. We do not knowingly collect personal information from minors.

If we discover that a minor has created an account, that account and all associated data will be deleted immediately.

If you become aware of a minor using Caxino, please contact us.

9 Third-party links

The Caxino website may occasionally contain links to other sites. This Privacy Policy applies to caxino.ws only.

Third-party websites have their own privacy policies, and Caxino is not responsible for how your information is handled on those sites.

10 Data Retention Period

How long we retain your data depends on the type of information and applicable legal requirements:

  • Account information: For the duration of active account use and up to 5 years after closure
  • Transaction Records: Up to 7 years as required by law
  • KYC documents: Up to 5 years after account closure
  • Log & Session Data: Up to 90 days
  • Marketing data: Deleted immediately upon unsubscribing

Once the retention period expires, data is securely deleted or anonymized.

11 Policy Changes

Caxino may update this Privacy Policy from time to time. For significant changes:

  • A notification will be sent to your registered email
  • A clear notice will be posted on the site
  • The "Last Updated" date at the top of the page will be revised

Continued use of the site after changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

12 Contact Us

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

Email: support@caxino.ws

Response time: Typically within 24–48 hours, or within 72 hours for complex issues

We take every message seriously and do our best to resolve your issue as quickly as possible.

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